I was quite surprised with the low ratings. However, this was my first purchase buying Plant Stand. The site was easy to search for what I needed and provided much information on the Plant Stand. I loved how I was able to order Plant Stand before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone.